Click on a question for
the answer.

• How much is your delivery charge?
• What to do when you receive your fish box?
• Can you deliver to xxxx?
• I won't be home for the delivery what should I do?
• Will the fish/shellfish be ok till I get home?
• Why do you use Ice and not Gel Packs?
• How does the Ice work?
• What do you mean by FRESH Fish?
• Why don't you use Dry Ice?
• Is your Fish suitable for home freezing?
• How do I know how much to buy?
• Why don't you sell your fish as portions?
• What do I do if something goes wrong?
• Privacy of my Information?

What do I do if something goes wrong?

PLEASE, PLEASE ring us on 01637 806103 as soon as you can or email me. None of us are infallible, mistakes can happen, fish and shellfish are, or were, living creatures and it isn't possible sometimes to know there is a problem.

Shellfish in particular can be a problem at times, one of my customers mentioned that the batch of Mussels she had weren't as full as usual. I traced the batch back to its source and identified the problem eventually, but if the customer hadn't told me I couldn't have sorted the problem out. Several other customers must have had some of the same, as they haven't told me I can't refund them as the source has had to do to me.

Don't be too British, COMPLAIN, we can only do something about it if we know about it. I firmly believe that complaints if they occur, should be treated as an asset as it can save us loosing a customer without knowing it, and stop us becoming complacent, which has to be good for everyone.