Click on a question for
the answer.
- How much is your delivery charge?
- What do I do when I receive my fish box?
- Can you deliver anywhere?
- I won't be home for the delivery. What should I do?
- Will the fish/shellfish be ok until I get home?
- Why do you use ice and not gel packs?
- How does the ice work?
- What do you mean by fresh fish?
- Why don't you use dry ice?
- Is your fish suitable for home freezing?
- How do I know how much to buy?
- Why don't you sell your fish as portions?
- What do I do if something goes wrong?
- Privacy of my Information?
What do I do if something goes wrong?
Please, please ring the team on 01208 262202 as soon as you or email us at sales@fishforthought.co.uk. We obviously strive to ensure our customers are always thrilled with the seafood we supply. But we also know that mistakes can happen as fish and shellfish are, or were, living creatures, therefore it isn't always possible to predict where there could be a problem. Paul says:
"Shellfish in particular can be a problem at times. One of my customers mentioned that the batch of mussels she had received weren't as full as usual. I traced the batch back to its source and eventually identified the problem, but if the customer hadn't told me, I couldn't have sorted the problem out. Don't be too British: complain! We can only do something about it if we know about it. I firmly believe that complaints if they occur should be treated as an asset as it can save us losing a valuable and loyal customer without knowing it. We don't ever want to be complacent."
